Contact Us
📞 Contact Us
We're real people who genuinely care about your skin and your experience with Lucera. Reach out and we'll get back to you within 24 hours.
📧 Email Support
support@mylucera.store
Response time: within 24 hours (Monday – Friday)
⏰ Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Email responses may take up to 48 hours
💡 Before you contact us, check our FAQ page
You might find your answer instantly in our Frequently Asked Questions page.
What to Include in Your Email
- Your order number (starts with #)
- Your name and email used to place the order
- Description of the issue or question
- Photos if reporting a damaged or defective item
We're committed to making sure every Lucera customer has an amazing experience. ✨