❓ Frequently Asked Questions

About the LED Face Mask

How does LED light therapy work?

LED (Light Emitting Diode) therapy uses specific wavelengths of light to penetrate the skin at different depths. Each color targets different skin concerns at a cellular level — stimulating collagen production, killing acne bacteria, reducing inflammation, and more. This is the same technology used in professional dermatology clinics.

Is it safe for all skin types?

Yes! The Lucera LED Face Mask emits no UV radiation and produces no heat. It is safe for all skin tones and types, including sensitive skin. However, we recommend consulting a doctor if you are pregnant, have epilepsy, or are taking photosensitizing medications.

How long before I see results?

Most customers notice improvements within 2-4 weeks of consistent daily use (10-20 minutes per day). For anti-aging benefits, optimal results are typically seen after 8-12 weeks of regular use.

Which light color should I use for my skin concern?

• Acne & breakouts: Blue light (415nm)
• Wrinkles & anti-aging: Red light (630nm)
• Dark spots & uneven tone: Green light (520nm)
• Redness & sensitivity: Yellow light (590nm)
• All-around treatment: White light

Can I use the mask with my skincare products?

Yes! We actually recommend applying our Vitamin C Serum before your LED session. The light helps drive active ingredients deeper into the skin for better absorption. Avoid applying thick creams or oils before use.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5-8 business days within the U.S. Expedited (2-4 days) and Express (1-2 days) options are available at checkout. Orders over $75 qualify for FREE standard shipping.

Do you ship internationally?

Currently, we ship within the United States only. International shipping coming soon — sign up for our email list to be the first to know.

How do I track my order?

You'll receive a tracking number via email within 1-2 business days of placing your order. Use it to track your package on our carrier's website.

Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, email us at support@mylucera.store and we'll issue a full refund. No hassle, no questions.

What if my product arrives damaged?

Email us a photo within 7 days and we'll send a replacement right away at no cost to you.

Still Have Questions?

Contact us at support@mylucera.store — we reply within 24 hours, Monday through Friday.