Privacy Policy

Privacy Policy

Last updated: June 30, 2026

This Privacy Policy explains how Lucera ("we", "us", "the Operator") collects, uses, and protects your personal information when you visit or make a purchase from mylucera.store (the "Site").

1. Who We Are

Lucera is operated by Gabriel Pacheco, an individual based in San Justo, Buenos Aires, Argentina. You can contact us at support@mylucera.store with any privacy-related question or request.

2. Information We Collect

We collect the following categories of information:

  • Contact information: name, email address, shipping and billing address, phone number, provided when you place an order, sign up for our newsletter, or contact us.
  • Order information: products purchased, order value, and order history.
  • Payment information: we do not directly store your full payment card details. Payments are processed by third-party payment providers (currently PayPal), who handle and store payment information according to their own privacy and security practices.
  • Device and usage information: IP address, browser type, pages visited, and similar data collected automatically through cookies and similar technologies (including those used by Shopify, our e-commerce platform, and by advertising and analytics partners such as Meta and TikTok, where applicable).

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer support.
  • Communicate with you about your order, including confirmations, tracking, and support requests.
  • Send marketing communications, only if you have opted in (e.g., via our newsletter sign-up), and you may unsubscribe at any time.
  • Improve our Site, products, and customer experience.
  • Detect and prevent fraud or misuse of the Site.
  • Comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site (e.g., shopping cart functionality), analyze traffic, and, where applicable, measure and optimize advertising on platforms such as Meta (Facebook/Instagram) and TikTok. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

5. How We Share Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the Site and fulfill orders, including Shopify (our e-commerce platform), our payment processor (currently PayPal), shipping carriers, and customer review or support tools we use.
  • Advertising and analytics partners (such as Meta and TikTok), where you have interacted with our ads or where required for advertising measurement, subject to those platforms' own privacy practices.
  • Legal authorities, where required to comply with applicable law, legal process, or to protect our rights, property, or safety, or that of others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data, and the right to opt out of marketing communications. To exercise any of these rights, contact us at support@mylucera.store. We will respond within a reasonable timeframe.

If you are a resident of California or another U.S. state with applicable privacy legislation, you may have additional rights under your state's law; we will honor valid requests consistent with those laws to the extent applicable to our business.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Because we operate from Argentina and sell primarily to customers in the United States, your information may be processed and stored in countries other than your own, including Argentina and the countries where our service providers (such as Shopify and our payment processor) operate. By using the Site, you consent to this transfer and processing.

10. Children's Privacy

This Site is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

For any questions or requests regarding this Privacy Policy or your personal information, contact us at support@mylucera.store.